Shipping & Returns

Shipping Policy

At Belle Fragrances, we are committed to providing our customers with a seamless and enjoyable shopping experience, from the moment you place your order to the moment your package arrives at your doorstep. Our shipping policy is designed to ensure that your purchases are delivered safely, promptly, and efficiently.

Shipping Destinations:
We currently offer shipping within India. For international orders, please contact our customer service team for assistance.

Processing Time:
Once your order is placed, please allow 1-2 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer, but we strive to fulfill orders as quickly as possible.

Shipping Methods:
We partner with reputable courier services to deliver your orders in a timely manner. The shipping method and carrier will be determined based on your location and the shipping option selected at checkout.

Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and your shipping destination. We offer free shipping on orders above a certain value, as specified on our website.

Estimated Delivery Times:
Delivery times vary depending on your location and the shipping method selected. Generally, orders are delivered within 3-7 business days after processing. Please note that delivery times may be longer for remote or rural areas.

Order Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the courier service's website.

Shipping Restrictions:
Please be aware that certain products may be subject to shipping restrictions or regulations based on their contents. We adhere to all local and national laws regarding the shipment of perfumes and related products.

Delivery Issues:
In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team immediately. We will work diligently to resolve any issues and ensure that you receive your order as quickly and smoothly as possible.

Additional Information:
For any further inquiries or assistance regarding shipping, please don't hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Belle Fragrances is nothing short of exceptional.

Thank you for choosing Belle Fragrances. We look forward to serving you!

Return & Exchange Policy

Refund Policy

At Belle Fragrances, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer a straightforward refund policy to provide you with peace of mind.

Eligibility for Refunds:
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Refunds are available for products returned within 1-2 days of purchase. After this period, unfortunately, we cannot offer a refund or exchange.

Refund Process:
1. Contact Customer Service: If you wish to request a refund, please contact our customer service team within the eligible timeframe. You can reach us via email at [customer service email] or by phone at [customer service phone number].
2. Provide Details: When contacting us, please provide your order number and a brief explanation of why you are requesting a refund. This information will help us process your request more efficiently.
3. Return the Product: Once your refund request is approved, you will be provided with instructions on how to return the product. Please ensure that the item is securely packaged to prevent damage during transit.
4. Inspection and Processing: Upon receiving the returned item, our team will inspect it to verify its condition. If the product meets our refund criteria, we will initiate the refund process.
5. Refund Issuance: Refunds will be issued to the original payment method used for the purchase. Please allow 7-8 days for the refund to be processed and reflected in your account, depending on your bank or credit card issuer's policies.

Exclusions:
- Certain items are not eligible for refunds, including gift cards and personalized or custom-made products. Please refer to the product description or contact us for clarification before making your purchase.
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a mistake on our part or a defective product.

*Damaged or Defective Items:*
- If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage to expedite the resolution process.

Cancellations:
- Orders may be canceled within [number of hours] hours of placement, provided they have not yet been processed or shipped. Once an order has been shipped, it is no longer eligible for cancellation, but you may still request a refund following the standard refund procedure.

Contact Us:
- If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with Belle Fragrances is enjoyable and hassle-free.